This document describes the privacy policy of CBW (Claire Barkhuizen Wellbeing) for the management of client's personal information. The psychological service provided is bound by the legal requirements of the Australian Privacy Principles in the Privacy Act set out in the Privacy Act 199 (Cth) and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the Health Records and Information Privacy Act 2002 (HRIP Act) and the applicable Health Privacy Principles in the Health Records Act when handling personal information which is health information ("Health Information").

Client Information

Client files are held in secure electronic document management system which is accessible only to authorised employees. The information on each file includes personal information such as name, address, date of birth, Medicare details, billing information, credit card information, contact phone numbers, medical history, and other personal information collected as part of providing the psychological service.

How client's personal information is collected

A client's personal information is collected in a number of ways during psychological consultation with Claire Barkhuizen Wellbeing, including when the client provides information directly. Claire Barkhuizen Wellbeing using hardcopy forms, correspondence via emails and when the client interacts directly with Claire Barkhuizen Wellbeing contractors, and when other health practitioners provide personal information to Claire Barkhuizen Wellbeing via referrals, correspondence, and medical records.

We and are our psychologists collect personal information for the purposes of arranging appointments and delivering counselling services as well as communicating with the client. We may collect information through our client consent forms, via the Claire Barkhuizen Wellbeing website located at www.clairebarkhuizenwellbeing.com "Website", or in the course of our psychologists undertaking counselling services in consultation and treatment of clients.

We collect personal information

·        from clients - when they register an enquiry, book an appointment, attend our practice, access our website, subscribe to our newsletter, and/or at any other time from time-to-time in the course of our psychologists providing counselling services;

·        from third party service providers - when they are engaged to supply services to us (such as but not limited to psychologists), provide information to us or invoice us for the provision of services;

·        when we receive enquires through the website and when the website is accesses or used;

·        when we receive enquiries via email or telephone.

Our psychologists may also collect personal information in the manner and for the purposes contemplated above.

Some personal information we or our psychologists collect may include Health Information. We collect Health Information from clients when they attend our clinics for the purposes of arranging appointments and obtaining counselling services. Our psychologists collect Health Information in order to provide the counselling services. How Health Information is dealt with is outlined in greater detail below:

For Clients:

About This Policy

CBW (Claire Barkhuizen Wellbeing) ABN: 86 183 254 217 (“us”, “we”, or “our”) recognises the importance of your privacy and respects your right to control how your personal information is collected and used.

We are an APP Entity as defined in the Privacy Act 1988 (Cth) (the “Act”). This privacy policy is aligned with the Australian Privacy Principles as set out in the Act and describes the way that we may collect, hold and disclose personal information.

This Privacy Policy applies to our website, www.clairebarkhuizenwellbeing.com (the “Site”) which is operated by us, and to the products and services provided by us.

In this policy “Personal Information” means any information that may identify you, or by which your identity might be reasonably determined. The information you provide us may include, amongst other things, your name, address, email address, and phone number. 

“Sensitive Information” means any information about an individual’s racial or ethnic origin, political opinions, memberships of a political organisation, religious belief or affiliation, philosophical belief, membership of a professional or trade association, membership of a trade union, sexual preference or practices, criminal record or health information. 

Collection

To provide our services to you, we may collect Personal Information, such as your contact details, including your name, email address and contact phone number, your business or company name; your payment and billing information, which we use to bill you for the Services and to process your payments, including credit card details. We may also collect details of conversations we have had with you or any other information relevant to us.

We automatically collect through our Site and Services, information that is often not personally identifiable, such as the website from which visitors came to our Site, IP address, browser type and other information relating to the device through which they access the Site. We may combine this information with the Personal Information we have collected about clients.

We may also collect Sensitive Information about you, such as medical reports, referrals, medication, health history and other important health information where you consent, and such information is reasonably necessary to provide our services to you.

Consequences of not providing personal information

If the client does not wish for their personal information to be collected in a way anticipated by this Privacy Policy, CBW may not be in a position to provide the psychological service to the client. Clients may request to be anonymous or to use a pseudonym unless it is impracticable for CBW to deal with the client or if CBW is required or authorised by law to deal with identified individuals. In most cases it will not be possible for the client to be anonymous or use a pseudonym, however if CBW agrees to the client being anonymous or suing a pseudonym, the client must pay consultation fees at the time of the appointment.

Use & Disclosure

Personal information collected by us will generally only be used and disclosed for the purpose it was collected.  This includes maintaining your account and contact details, providing you with our products and services and processing payments. We may disclose your personal information to third parties or contractors who are integral to the provision of our services.

We may from time to time use personal information for another purpose where it would be reasonably expected by you or if permitted by the Privacy Act, including to effectuate or enforce a transaction, procuring advice from legal and accounting firms, auditors and other consultants.

We may also use and share aggregate or non-personally identifying information about clients for market analysis, research, marketing or other purposes.

We will not disclose, sell, share or trade your Personal Information to any third parties unless we first receive your consent.

We may provide Health Information to other medical service providers, such as your general practitioner or specialist medical practitioners. We will only supply this information with your consent, or in circumstances where it is required for the delivery of health services, such as referral to another health service provider, billing and liaising with government offices regarding Medicare entitlements and payments, where it is necessary to prevent or lessen a serious threat to a patient’s life, health or safety, or other reason as permitted by law. 

Access & Accuracy

You can access and/or correct information we hold about you at any time by contacting us.  We encourage you to contact us to keep your Personal Information up to date.

We will respond to your request for Personal Information within a reasonable time.  We reserve the right to charge an administration fee to cover the costs of responding to your request, for example, where Personal Information is held in storage. 

If required by law or where the information may relate to existing or anticipated legal proceedings, we may deny your request for access to your information.  We will respond to your request, setting out the reasons for our refusal in writing.

Storage & Security

We will take reasonable steps to protect your personal information from misuse, loss, unauthorised access and modification or disclosure.  We use commercially reasonable physical, technical and administrative measures to protect Personal Information that we hold, including, where appropriate, password protection, encryption, and SSL to protect our Site.

Despite taking appropriate measure to protect personal information used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. We cannot guarantee the security of any information transmitted to us via the internet and such transmission is at your risk. 

If we no longer require the use of your personal information, we will take reasonable steps to destroy or permanently de-identify it.

Personal information may be stored electronically through third party data centres, which may be located overseas, or in physical storage at our premises or third-party secure storage facilities.

You are solely responsible for the maintaining the secrecy of any passwords and other account information pertaining to our Platform, apps or services. 

Data Breach Notification Scheme

If we have reason to suspect a data breach has occurred, we will undertake an assessment in accordance with the Notifiable Data Breach Scheme.  If we determine there has been an eligible data breach, we will notify you as soon as reasonably practicable.

If the breach relates to the My Health Records Act, we may disclose your personal information to the My Health Records System Operator under s 73A of that Act. 

Identifiers

An identifier is a unique number assigned to an individual to identify them.  Identifiers include Medicare Numbers and Tax File numbers. We will not adopt as our own any identifier of you or use or disclose an identifier of you which has been assigned by a government agency, unless permitted under the Act.

Career Applications

Employment applications and resumes collected by us are safely and securely stored and only used for the purposes for which they were collected.

Cookies, Web Beacons & Analytics

When you interact with our Site, we strive to make your experience easy and meaningful. We, or our third-party service providers, may use cookies, web beacons (clear GIFs, web bugs) and similar technologies to track site visitor activity and collect site data. We may combine this data with the Personal Information we have collected from Customers. Examples of information that we may collect include technical information such as your computer’s IP address and your browser type, and information about your visit such as the products you viewed or searched for, the country you are in, what you clicked on and what links you visited to get to or from our site.  If we identify you with this information, any use or disclosure of that information will be in accordance with this Privacy Policy.

Third-Party Websites

At times, our Site may contain links to other, third-party websites. Any access to and use of such linked websites is not governed by this Privacy Policy, but, instead, is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.

Marketing Emails

We may send you direct marketing emails and information about products and services that we consider may be of interest to you. These communications will only be sent via email and in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth) as you consented to upon registering for our Services.  If, at any time, you would like to stop receiving these promotional emails, you may follow the opt-out instructions contained in any such email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails or promotions from us, we still may send you email about your account, your account or any Services you have requested or received from us, or for other customer service purposes. We do not provide your personal information to other organisations for the purposes of direct marketing.

If you receive communications from us that you believe have been sent to you other than in accordance with this Privacy Policy, or in breach of any law, please contact us using the details provided below.

Consent To International Transfer

We may transfer your Personal Information to organisations in other countries. Recipients may include our related entities or employees, external service providers such as administration providers or information technology providers such as cloud storage and data processing.  We only transfer information where we reasonably believe that the recipient is legally or contractually bound to principles that are substantially similar to the Australian Privacy Principles.

Changes To This Policy

We may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our Site – you should check periodically to review our current Privacy Policy, which is effective as of the effective date listed above. Your continued use of any of our Site and Services constitutes your acceptance and understanding of the Privacy Policy as in effect at the time of your use. If we make any changes to this Privacy Policy that materially affect our practices with regard to the Personal Information we have previously collected from you, we will endeavour to provide you with notice in advance of such change by highlighting the change on the Site, or where practical, by emailing Customers. This policy current as of 19 May 2024.

Complaints & Enquiries

If you have any questions or complaints regarding privacy, or if at any time you believe we may have wrongfully disclosed your Personal Information or breached our privacy policy, please contact us on 0401 453 255 or lodge your complaint in writing to:

Claire.b.wellbeing@gmail.com

or

Attn: Claire Barkhuizen
Claire Barkhuizen Wellbeing
14 Mackenzie Street

BONDI JUNCTION NSW 2022

If you are not satisfied with our response you are entitled to contact the Office of the Australian Information Commissioner, by phoning 1300 363 992 or writing to the Director of Complaints, Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2000.